The driving principle behind the outpatient service excellence journey is excellent customer serv...

March 12th, 2013
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Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...

July 1st, 2012
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This web seminar highlighted improvements in staff training and building the culturally competent...

May 3rd, 2012
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The business adage "what gets measured gets managed" applies in health care. Two projects focus o...

October 1st, 2011
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